Purchases and refunds

Last updated: 28 August 2026

How a purchase works

1. You pick a pack and are sent to Stripe to pay.
2. Your balance is credited only when Stripe confirms the payment to our server with a signed notification. The success page itself credits nothing — it just shows you the result.
3. If that confirmation is delayed, your balance appears late, not never.

Refunds

Passes are delivered immediately. If you expressly requested immediate delivery and acknowledged the consequence before paying, we do not offer discretionary refunds after that delivery. This policy does not remove any mandatory consumer right or remedy for a faulty, missing, duplicate, or unauthorized charge.

• Before payment: Checkout is blocked until you expressly request immediate delivery and acknowledge that, once execution starts, the statutory withdrawal right is lost where the applicable law permits that exception. We record the policy version and the server time with the purchase.
• After valid delivery: unused and used Passes are both outside our discretionary refund policy. We do not offer a partial refund for the unused remainder of a delivered pack.
• If we broke something — Passes charged and not delivered, votes charged and not applied — that is our fault and we fix or refund it, whatever this page says. The same applies to duplicate or unauthorized charges.
• Public totals are adjusted through compensating entries, never by deleting history. The original purchase and the original votes stay in the record.

Why all or nothing

Because a vote is public the second it is cast. It changed a ranking other people saw, and there is no version of taking it back that leaves the board honest. Refunding «the rest» would make every purchase a free bet: spend what you feel like, get the change back. The price would stop meaning anything. Any legally required exception is handled by a person and recorded without deleting the public history.

Your right to change your mind

Bathroom Passes are digital content delivered immediately. Under EU consumer rules that normally comes with a 14-day withdrawal right. For digital content, that right may cease once execution starts only when you expressly request immediate execution, acknowledge the consequence, and receive the required confirmation.

Our checkout uses an unchecked consent box before the Stripe payment page. If that consent is missing, cannot be evidenced, or is not valid under the law that applies to you, this policy does not waive your statutory rights. We never rely on silence or on the fact that a balance looks unused to infer a waiver.

Stripe operates Managed Payments as merchant of record for the checkout. Link support can receive transaction-level refund requests and may issue a refund in certain cases under its own terms. We cooperate with those requests and with any mandatory remedy.

Faulty service

If Passes were charged and not delivered, or votes were charged and not applied, that is a fault and it gets fixed or refunded regardless of the withdrawal rules.

Chargebacks

A chargeback is not something we can accept or decline — your bank decides it and the money is taken back automatically. We find out when it has already happened.

When one arrives we remove whatever Passes are left in the balance. Votes already cast are not undone. Undoing them would rewrite rankings other people already saw, days later, with nothing on the page explaining why a ranking changed — and a scoreboard that can be edited backwards is not a scoreboard.

If the balance no longer covers what was charged back, spending on that account is frozen and a person looks at it. That is a pause, not a punishment: write to us and we sort it out. Free voting is unaffected.

A chargeback and a refund are handled as separate events, each applied once.

How to ask

Email support.poopularity@gmail.com with the email address you paid from. Tell us it is a refund request — you do not need to explain why.

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